Return Policy
Thank you for shopping with Madilo Games! Below you’ll find how we handle returns.
Defective Products
Did you receive a product that is defective or damaged? Please contact us within 3 days of receiving your order via our email address or the contact form below. Include a short description of the issue, and a photo if possible, so we can help you as quickly as possible. We cover the return shipping costs for defective products and will provide a suitable solution.
Non-Defective Products
Aside from defective products, we currently do not accept returns. Please review your order carefully before placing it, so you receive exactly what you expect.
Exchanges
We currently do not offer exchanges.
Where does this policy apply?
This return policy applies to orders shipped within the European countries we deliver to.
Do you have questions about your order or this policy? Feel free to contact us — we’re happy to help.
